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How do I make a booking?
You can book all hire pieces directly through our website by selecting a date and adding the item to your cart (just like booking a hotel) OR emailing us at [email protected] with a list of items you would like to hire and your event date.
Is the hire price per night?
The hire price covers up to 4 days worth of hire. If you require longer hire periods please contact us for additional pricing.
Do I need to pay a deposit?
We require a 30% non refundable deposit to secure your items for your event. Your dates cannot be reserved until the deposit is received.
Do I need to pay a bond?
We require a 10% security bond for all hire pieces. The bond will be added to the final invoice. This bond will be returned within 3 business days after the hire items have been returned. If damage has occurred we will need a few extra days to assess the items and work out the damage costs. In this case we may need to keep part of or the full bond depending on the extent of the damage.
How can I pay for my hire pieces?
You can pay by card - we use Stripe software which is a secure online credit card processing provider. We also accept cash and bank transfers.
Can I swap or remove any hire pieces after I've paid my deposit?
Changes to hire items are permitted, subject to availability, and must be requested in writing.
- Large hire items (e.g., bars, dance floors, stages, etc.) can be changed or removed up to 4 weeks before the event date.
- Smaller hire items (e.g., stools, plinths, signage etc.) can be changed or removed up to 2 weeks before the event date.
- Any additions to the order are subject to availability and must be requested as early as possible.
- No refunds or credit will be issued for removed items if the change request falls outside the specified timeframes.
Can you deliver my hire pieces?
Yes. We recommend utilising our delivery service to take the stress away. We can quote for delivery charges and add it to your quote or final invoice.
Can I pick up my hire pieces myself?
Yes you are able to collect most items from our warehouse. There are a few hire items that are not available for collection like our dance floor or our bars. Please get in touch to confirm if client collection is permitted for your hire item. We require pick up and drop off during business hours - 9am-5pm Mon-Fri. We do ask that you be extra careful with our pieces as they are handmade by us so can be quite delicate.
What do I do if I damage an item?
If any damage occurs please let us know - we understand things happen but we will need to mend the damage and this may incur a fee.
Does delivery include setting up and arranging the items?
We are more than happy to place your hire pieces where they are required. It would be ideal for us to meet someone onsite for directions on where to set each piece. Please email us with all delivery information.
Do you have a showroom?
We don’t currently have a showroom but you are more than welcome to come and visit our workshop and view our pieces. Please email us to organise a time during business hours.
Is the Dance Floor slippery and are there any guidelines for it's use?
Our dance floor is constructed from MDF with a painted finish. While the surface has a slightly rough texture to provide grip, any hard surface can become slippery when wet. It is the client’s responsibility to monitor for spills and address them promptly to maintain a safe environment for guests.
In the event of any damage, loss, or injury, the client agrees to indemnify Friday Hire for any associated costs or claims. Spills and surface messes are considered normal wear and tear and will not incur additional charges.