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If you have any questions at all, please feel free to email us: [email protected]
FRIDAY HIRE TERMS AND CONDITIONS
The client agrees to the following terms upon payment of the 30% non-refundable deposit:
1. Payment and Deposit:
All prices quoted by Friday Hire are valid for 60 days. A 30% non-refundable deposit is required to confirm the booking. Items cannot be held until the deposit is received. The remaining balance is due 14 days before the delivery date.
Payment can be made via bank transfer (EFT) or credit / debit card.
Quotes are fee estimates only and are subject to change depending on the circumstances and any changes required by the client. Our fees will be subject to GST. Any additional items or last minute requirements may be invoiced separately.
A 10% refundable security bond is required. This bond will be added to the final invoice and returned within 7 business days after the collection date pending damage assessment.
Annual Pricing Review: Our pricing is reviewed annually mid year and may be subject to a small increase to reflect inflation and rising supplier and operational costs. Bookings made well in advance may be updated to reflect these changes. Any applicable adjustments will be communicated with reasonable notice and reflected in your final invoice prior to your event date.
2. Cancellation Policy:
If the booking is canceled within 14 days of the event date, the full hire charge is payable. If the booking is canceled more than 14 days before the delivery date, the deposit will be forfeited. Change of hire date more than 1 month before the delivery date may be credited for a new date. All cancellations are to be made in writing by email.
3. Change of Mind Policy:
Changes to hire items are permitted, subject to availability, and must be requested in writing.
- Large hire items (e.g. bars, dance floors, stages, platforms, partitions etc.) can be changed or removed up to 4 weeks before the event date.
- Smaller hire items (e.g. chairs, tables, plinths, signage, backdrops etc.) can be changed or removed up to 2 weeks before the event date.
- Any additions to the order are subject to availability and must be requested as early as possible.
- No refunds or credit will be issued for removed items if the change request falls outside the specified timeframes.
4. Delivery and Pick Up:
A quote may be requested for delivery charges and will depend on the delivery location and day of the week. Pickup and return by the client must be during business hours or by arrangement.
5. Damage and Loss:
The client is responsible for the items from the time of delivery/collection until collection/return by or to Friday Hire. The client agrees and acknowledges that it must pay for all damage to, or loss of the hired items, however caused during that period. Any hired items broken, damaged, lost or stolen will be charged at either the replacement value or the cost of repairs. The bond will be applied to this cost.
6. Use of Furniture:
The hired items must only be used for its intended purpose and must be returned in the same condition as when it was hired. The client is responsible for ensuring that the furniture is used safely and appropriately. All items provided by Friday Hire (including custom made items) remain the property of Friday Hire at all times and must be returned at the end of the relevant hire period unless otherwise agreed by Friday Hire in writing.
7. Liability:
Friday Hire will not be liable for any loss, damage, or injury that arises from the use of the furniture during the hire period. The client agrees to take out any necessary insurances to cover any events which may give rise to any claim, and to indemnify Friday Hire in connection with any loss, damage or expense suffered by Friday Hire in connection with such events.
8. Force Majeure:
Friday Hire shall not be liable for any delay or failure to perform its obligations under these terms and conditions if the delay or failure arises from any cause which is beyond its reasonable control.
9. Dance Floor Usage:
The client is responsible for ensuring the safe and appropriate use of the dance floor during the hire period. Friday Hire will not be liable for any loss, damage, or injury arising from the use of the dance floor. It is the client's responsibility to:
- Ensure the dance floor can be assembled and used on a flat, stable surface.
- Take necessary precautions to prevent damage, including avoiding high-impact activities, sharp objects, or excessive force.
- Implement any event-specific guidelines to ensure the safety of guests, as deemed necessary by the client.
Material Information:
Our dance floor is constructed from MDF with a painted finish. While the surface has a slightly rough texture to provide grip, any hard surface can become slippery when wet. It is the client’s responsibility to monitor for spills and address them promptly to maintain a safe environment for guests.
In the event of any damage, loss, or injury, the client agrees to indemnify Friday Hire for any associated costs or claims. Spills and surface messes are considered normal wear and tear and will not incur additional charges.
10. Umbrella Use & Wind Conditions
For safety, all umbrellas must be closed when winds or wind gusts reach 20 knots (37 km/h) or above. Umbrellas must also be closed immediately if they show signs of excessive movement, lifting or instability, regardless of the recorded wind speed.
It is the Client’s responsibility to monitor weather and wind conditions throughout the hire period and to ensure umbrellas are closed when conditions become unsuitable. Umbrellas must not be left open and unattended.
Friday Hire does not guarantee that umbrellas are suitable for use in all weather conditions. Wind conditions can vary between locations and may change or gust without warning. The Client is responsible for exercising reasonable judgement and closing umbrellas whenever conditions may present a safety risk.
The Client accepts responsibility for any damage to the umbrellas, bases, surrounding property or other hire items resulting from umbrellas being left open or used in unsuitable weather conditions, including where winds or gusts exceed the limits stated above.
Friday Hire reserves the right to refuse installation, leave umbrellas closed or require umbrellas to be closed where weather conditions are considered unsafe.
11. Wet Weather Cancellation Policy - Outdoor Umbrellas:
Due to the weather-dependent nature of outdoor umbrella hire, the following cancellation terms apply where umbrellas cannot reasonably or safely be used due to adverse weather conditions.
Cancellation within 7 days of the event:
Where the Client cancels the umbrella hire due to forecast adverse weather conditions within 7 days of the event, Friday Hire will retain the 30% non-refundable deposit, and the remaining umbrella hire balance will not be charged.
After delivery or installation:
Once umbrellas have been delivered to the event site or installation has commenced, the full hire amount remains payable, even if the umbrellas are subsequently unable to be used due to weather conditions, the event is moved indoors, or Friday Hire determines that the umbrellas cannot safely be opened.
The Client is responsible for monitoring weather forecasts and notifying Friday Hire of any weather-related cancellation as early as reasonably possible.
No refund or credit will be provided for umbrellas that are delivered but cannot be used due to weather conditions.
Linen Hire (Provided by ELL Events)
The client agrees to the following terms upon payment of the 30% non-refundable deposit:
Payment Terms:
A 30% non-refundable deposit is required to secure the linen hire, with the final balance due 14 days before the event.
The quoted linen price does not include delivery charges for linen and furniture. The delivery charge for the overall order (both furniture and linen) will be quoted upon request. Friday Hire will handle the delivery and collection of both the linen and furniture as part of the package deal.
Return of Equipment:
a) All the equipment is to be returned to the owner by 12:00PM on the return date.
b) The equipment is to be returned:
i. Clean (shaken off of food debris);
ii. In good repair;
iii. Properly stacked;
iv. Packed neatly in its original bag/vessel provided; and
v. otherwise ready for transit or storage;
c) If the equipment is not returned to the owner by 12:00PM on the return date, the hirer will be liable to pay late fees being 50% of the price for each day the equipment is not returned.
d) If the hirer has not returned the equipment within 7 days of the return date, the equipment will be considered stolen and the owner will report such to Victoria Police.
Damage and/or loss of equipment:
a) The hirer hires the equipment at their own risk;
b) If the equipment is:
i. damaged;
ii. lost, or
iii. Stolen
during the hire period or at any time during which it is in the Hirer’s possession, the Hirer must compensate the Owner the replacement cost of the equipment and any other loss or expense incurred resulting from the damage and/or lost equipment.
c) The Hire company has the right to store credit card payment details of the Hirer until the items are returned in the appropriate condition.
i. The Hire company has the right to charge the nominated credit card for the cost of any losses ,permanent damage or stolen hired goods.
ii. Permanent damage refers to significant change to the hired good such that the quality of the hired good can no longer be restored to its original condition. This includes but not limited to breakages, sun bleaching, permanent staining (mould, lipstick, oily foods, heavy sauces, colouring) and fire damage.
d) If the hirer has not complied with clause (b) of ‘damage and/or loss of equipment’ above within 7 days of the return date, the equipment will be considered stolen and the owner will report such to the Victoria Police.
Variation and Cancellations:
Any changes to linen orders must be made in writing and are subject to availability.
Cancellations must be made in writing. The non-refundable deposit will be forfeited for cancellations received within 7 days of the event.
Delivery and Collection:
Friday Hire will deliver and collect the linen, along with all other hire items, as part of the package deal. ELL Events will collect the linen from Friday Hire following the event.
The delivery charge for both furniture and linen will be quoted for the overall order upon request. Any additional delivery or collection requirements may incur extra fees.